Privacy Policy

Account and Order Data

VPNWish does not require an email address. An account can be created with a username and password, and an email address is not required for registration. Account data is used to identify the account, verify logins, and provide subscriptions. Avoid including unnecessary personal details in your username.

This service processes order numbers, selected plans, payment status, transaction times, and refund records to confirm payments, verify subscription benefits, and resolve disputes. Usage totals and reset status are used for plan billing and do not include specific browsing activity.

When you submit a support ticket, this service processes the issue description and attachments you provide. If an email address is included, it is used only to communicate about that request. Do not submit passwords, complete payment credentials, or active subscription links; redact sensitive information from troubleshooting screenshots first.

No-Logs Practices and Connection Data

VPNWish follows a no-logs policy: it does not record which websites users visit or retain browsing histories, URLs, detailed DNS queries, or communications. It does not create browsing records that can be linked to an account.

Temporary session data used to maintain a connection is released when the session ends and is not kept as a persistent connection log. This service does not retain detailed source addresses, destination addresses, or connection times over the long term in a way that links an account to specific browsing activity. Billing usage totals and operational summaries that are not linked to individual browsing activity are not browsing logs.

Troubleshooting relies on error messages and necessary diagnostic information that users choose to submit; complete browsing histories are not required. A no-logs policy does not mean that destination websites, device operating systems, or payment services do not process their own data.

Site Analytics and Local Storage

Site analytics help us understand page usage, identify broken links, and improve content. This may involve page paths, referring pages, visit times, and browser categories. Analytics on the marketing website are distinct from records of activity on international routes and are not used to create route browsing profiles.

Cookies and local storage are used to maintain login sessions, save language preferences, and remember necessary interface settings. Login credentials are for account authentication only and should not be shared. After using a shared device, sign out and clear site data if needed.

You can manage cookies, restrict storage, or clear site data through your browser. Clearing data may require you to log in again. Disabling necessary storage may affect user panel features but will not prevent you from reading public policies.

Third-Party Payments and Disclosure

This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant payment service or settlement channel, and any data they process independently is subject to their own policies. VPNWish receives payment results and transaction identifiers as needed to process orders; users are not asked to provide payment account passwords.

This service does not sell personal data. Data is processed only to the extent necessary for payment, infrastructure maintenance, or essential support. Where disclosure is legally required, the basis and scope of the request are verified; such cases are not treated as routine data sharing.

Data Retention and Deletion Requests

Account data is retained while services are provided. Order and refund records are kept only for as long as necessary to fulfill orders, reconcile finances, resolve disputes, and meet applicable legal requirements. Analytics and support data are deleted or de-identified once their purpose has been fulfilled; identifiable details are not retained indefinitely.

To access or correct your data, or to delete your account, log in and submit a request through the support ticket portal. This service will process the request after verifying account control and explain which data cannot yet be deleted due to outstanding orders, disputes, or legal obligations, along with the reasons. Account deletion may affect subscription use, so please confirm any related benefits first.

Policy Updates and Questions

If processing purposes, data categories, or user rights change, this page will be updated along with the last-updated month. Significant changes will be announced on the website or in the user panel. Where separate consent is legally required, a page update will not replace that consent.

If you have questions about this policy or specific data processing, visit the contact page for support options or submit a privacy-related ticket in the user panel. See the Terms of Service for usage rules.